About Kay M Nalla
Kay is a MOE approved and certified ACTA trainer and also a WSQ trainer.
She holds a LAMDA (Grade 6) in Communications, Diploma in Travel and Ticketing (IATA/UFTAA), Diploma in Aesthetics, LCCI in Marketing from Thames and possesses a Certificate for Personal Grooming. She was also awarded a Super host Certificate from The Singapore Tourism Board. Having the gift to connect and communicate with people from all walks of life, she embarked on her career in the hospitality arena and has not looked back.
Kay has dedicated 20 years of her life training staffs and colleagues on “customer service with your heart” and frontline etiquette while performing her managerial duties in the sales and marketing field. Her love and passion to interact with people propelled her to work in travel agencies, various hotels (F&B, room sales & banquet), The Singapore Changi Airport and well established spas like Clarins, Haach and Bonafides.
Kay also holds talks and conducts workshops for government bodies, country clubs, hospitals, banks, spas and other sectors including Singapore Police Force, Singapore Girl’s Home, Singapore Changi Prison, Panasonic, Rendezvous Hotel and more.
Kay also trains for junior colleges, polytechnics, ITE, secondary schools and primary schools.
Her array of topics is focused on health and wellness, hand reflexology, personal grooming and deportment, business and dining etiquette, problem solving and decision making, conflict management, work in a team, goal setting and time management, active listening skills, personal development and self growth, leadership and more.